FAQ

Where do you ship?

We ship orders worldwide

 

What is the average processing time for when a customer places an order?

We have a daily pick-up from USPS at 2pm Central Time and a UPS pick-up (Monday through Friday only) at 3pm Central Time. In stock orders are generally shipped within 1 to 3 business days.

All other orders are shipped after 3 to 5 business days and are shipped via USPS ground. 

Delivery time is dependent on the postal delivery services for USA and International.

 

What is the Shipping Charges?

International shipping charges are based on weight and are the least expensive option via USPS(United States Postal Service).

We do not charge for shipping to the USA. Free Shipping within USA.

 

Do you accept returns?

 

Coffee 

Returned coffee is not accepted as it is a perishable item, unless there was an issue such as a damaged delivery. Any express shipping where applicable is not refunded. Express shipping is Next Day Air, 2nd Day Air, 3 Day Select and other overnight or express shipping services that may have been requested by you.

Ground shipping is not refunded unless our shipping department was at fault and your order arrived damaged.

Time is of the essence. If you receive your order and notice the order is damaged you must contact us within 48 hours for an exchange. Contact us at cafedennish@gmail.com with prove of purchase. No exchanges or returns will be accepted after 48 hours.

Please refer to our refund policy for further information.

 

Non-Coffee Items

For all other non-coffee product we have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at cafedennish@gmail.com. If your return is accepted, we’ll send you further instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at cafedennish@gmail.com.

 

What if the order never arrives to the customer?

If the item was never delivered we will verify status through the shipment tracking number. If the tracking number shows delivery we will not refund the order total or offer a replacement. For further information on this policy please review our Terms & Conditions.

How long is coffee good for? Does coffee expire? How to make it stay fresh longer?

That depends on what type of coffee you have. All coffee should be stored long term between 50 and 70 degrees Fahrenheit, at about 30 to 50 percent humidity.

If you have green coffee beans they should be stored to the open air (example, burlap bag) and are good to roast for 2 to 4 years, depending on humidity.

Keep them dry and away from water and sunlight.

Roasted coffee beans should be kept in an air tight container, as well as ground coffee.

You can store roasted coffees without much flavor loss for about a year unopened, or 2 years in the freezer. Coffee is still good past these dates if kept properly, but flavor fades away quickly over time. Once you open roasted beans or ground coffee you should plan to use it up within a week for the best flavor.

That is why it is always best to buy small amounts instead of 5 or 10 pound packages.

 Is there a Warranty for the Coffee Machines? 

All products are covered by the manufacturer's warranty. You will have to contact them direct.